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We take great care in the shipping of our
Bettas. We are located in central United States, and that helps us have
quicker delivery to both coastal regions.
Packing
: The Bettas
are not fed one-two days prior to shipping to eliminate waste production during their trip.
We use Styrofoam coolers for shipping. Each betta is
placed in a plastic fish bag with just enough water to cover them regardless of the
position of the bag. They are then inverted and bagged again. This eliminates
corners on the bag as well as reduces the possibility of leaks. Each
betta's bag will be labeled so you will know who is who.
We do not package them until right before
we are ready to walk out the door to ship them. The shipping address &
return shipping address are pre-printed. This helps speed up delivery and eliminate
shipping errors. Correct shipping addresses are critical to the safety of
your fish, always double check the address that you submit with your
order. All betta shipments must be signed for. You MUST be home
or have someone there to pick up the fish. If you are not there, the fish
will be returned to the courier office. If you
are not home to sign for your fish, your warranty is void. All
packages will have a tracking number so you can see where your bettas are
at all times. We offer a Live Arrival guarantee on Overnight Packages
only. For more information on our Guarantee, visit our
Warranty
page.
Cold
Season/Regions
: We use top grade
Heat Packs in all our cold weather shipments. We also use high grade
shipping containers. There will be a heat pack fee as well as the basic
box fee for all shipments.
Shipping Dates
:
FedEx
Express Overnight (recommended): Monday
through Wednesday. We will try to work with your schedule as best we
can.
FedEx 2-day : Monday through Wednesday, earlier
in the week is better incase of any delays. Delays are rare, but can
happen. Please note that there is no live arrival guarantee on 2-day
shipments.
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